Terms and Conditions

1. About These Terms

These Terms and Conditions govern your access to and use of www.sinovally.com, including purchases made through the website and any related customer services provided by SinoVally.

In these Terms, “SinoVally”, “we”, “us” and “our” refer to SinoVally. “Customer”, “you” and “your” refer to any person who visits the website, creates an account, places an order or otherwise uses our services.

By accessing the website, creating an account or placing an order, you confirm that you have read, understood and agreed to these Terms. If you do not agree, you should not use the website or place an order.

These Terms should be read together with our Privacy Policy, Cookie Policy, Warranty and Return Policy and any product-specific or business-account terms displayed on the website.

2. Eligibility

You must be at least 18 years old and legally capable of entering into a contract to place an order in your own name. A person under 18 may use the website or place an order only under the supervision and responsibility of a parent or legal guardian.

If you place an order for a business, organisation or another person, you confirm that you have authority to act on their behalf and provide the required information.

3. Customer Accounts and Guest Checkout

You may place an order through an account or, where available, as a guest. You must provide accurate, current and complete information, including your name, telephone number and delivery address.

You are responsible for keeping your account credentials confidential and for all activity carried out through your account. Please notify SinoVally promptly if you suspect unauthorised access or misuse.

We may request verification before accepting an order, changing account information or processing a refund. We may suspend or restrict an account where we reasonably suspect fraud, misuse, repeated refusal of confirmed cash-on-delivery orders or a breach of these Terms.

4. Product Information

We make reasonable efforts to present product names, descriptions, specifications, photographs, colours, dimensions, compatibility information, prices and availability accurately. Screen settings, lighting, production batches and packaging changes may cause minor differences between the website and the delivered product.

Customers are responsible for reviewing the product description, model, size, colour, plug type, power requirements, compatibility and warranty information before ordering. If compatibility is important, contact SinoVally before placing the order.

Third-party brand names and trademarks belong to their respective owners and are used only to identify or describe compatible products. Their use does not by itself mean that SinoVally is an authorised distributor, unless expressly stated on the relevant product page.

If a listing contains a material error, we may correct it, contact the customer for confirmation, offer an appropriate alternative or cancel the affected order and refund any amount already paid.

5. Prices, Taxes and Availability

All prices are shown in Bangladeshi Taka unless stated otherwise. Applicable taxes are included where required or will be identified before the order is confirmed.

The price charged will be the price displayed and accepted at checkout, subject to correction of an obvious pricing or technical error. Prices, discounts, promotional offers and stock availability may change without prior notice. A promotional price applies only during the stated campaign period and while stock is available.

Placing an item in the cart does not reserve the product or guarantee its price. Stock is reserved only after an order has been accepted by SinoVally.

6. Orders and Order Acceptance

Submitting an order is an offer to purchase the selected product. An order is not finally accepted until SinoVally verifies the order and confirms acceptance through the website, telephone, SMS, email, WhatsApp or another available communication channel.

We may decline or cancel an order for reasonable grounds, including unavailable stock, incorrect pricing, incomplete or unverifiable customer information, delivery limitations, suspected fraud, misuse of a promotion or an error in the listing or checkout system.

If we cancel a prepaid order, the amount received for the cancelled item will be refunded through an appropriate method. Processing time may depend on the payment provider or financial institution.

7. Payment

Available payment options may include cash on delivery and online payment by card, bKash, Nagad or another payment service displayed at checkout. Available options may vary by product, order value, delivery location, account type or risk assessment.

Online payments are processed by authorised payment service providers. SinoVally does not ask customers to disclose a card PIN, mobile financial service PIN or one-time password to its staff. Customers should never share such information by telephone, message or social media.

Payment is considered complete only after confirmation from the relevant payment provider. If payment is deducted but the order is not confirmed, contact SinoVally with the payment reference so the matter can be investigated.

8. Delivery

SinoVally delivers within Bangladesh through its own arrangements or third-party courier services. Delivery availability, charges and estimated time may depend on the delivery location, product type, order value, courier coverage and operational conditions.

Any applicable delivery charge and available estimate should be displayed or clearly communicated before the order is finally confirmed. Delivery times are estimates, not guaranteed dates, unless SinoVally expressly agrees otherwise in writing.

The customer must provide a complete and accessible delivery address and an active telephone number. SinoVally is not responsible for delays or failed delivery caused by incorrect information, inability to contact the recipient, refusal to receive a confirmed order, restricted access, courier disruption, weather, public holidays, civil disturbance or circumstances outside reasonable control.

The customer or an authorised recipient should inspect the outer package at delivery and report any visible damage or discrepancy promptly.

9. Product Inspection and Unboxing Evidence

For courier deliveries, customers should record a clear, continuous unboxing video from before opening the sealed package until the product and all included accessories have been fully inspected. The video must not contain cuts, pauses or edits.

Any wrong product, missing item, visible damage, delivery-related damage or dead-on-arrival issue must be reported to SinoVally Customer Support within 24 hours of receiving the product, together with the order number, relevant photographs and the continuous unboxing video.

This evidence requirement helps SinoVally verify courier and fulfilment claims. It does not remove any customer right that cannot lawfully be excluded.

10. Order Cancellation

A customer may request cancellation before the order is dispatched. A cancellation request is not complete until confirmed by SinoVally.

Once an order has been dispatched, cancellation may not be possible. If a prepaid order is cancelled after costs have already been incurred, any lawful and previously disclosed non-refundable charge may be deducted before refund. No undisclosed charge will be imposed.

Repeated refusal of confirmed cash-on-delivery orders may result in account restrictions or a requirement for advance payment on future orders.

11. Returns, Replacements, Warranty and Refunds

Returns, replacements, warranty claims and refunds are governed by the SinoVally Warranty and Return Policy and any product-specific warranty stated on the product page or invoice.

A replacement warranty generally covers verified manufacturing defects during the stated warranty period. It does not normally cover accidental damage, liquid damage, misuse, unauthorised repair, incorrect voltage, incompatible accessories, normal wear or other exclusions stated in the Warranty and Return Policy.

Returned products must include the original product, box, labels, warranty sticker where applicable and all supplied accessories, unless SinoVally agrees otherwise.

Approved refunds will be processed using an appropriate payment method. The time required for the amount to appear may depend on the bank, card issuer, mobile financial service or payment gateway.

Nothing in these Terms limits a right or remedy available to a customer under applicable law that cannot lawfully be limited.

12. Promotions, Coupons and Discount Codes

Promotions and discount codes are subject to their stated validity period, eligible products, minimum purchase, usage limit and stock availability. Unless expressly allowed, promotions cannot be combined, exchanged for cash, transferred or applied after an order has been confirmed.

SinoVally may cancel a promotion or reject a code where it has expired, been misused, been obtained through fraud or been affected by a technical or pricing error.

13. Business and Reseller Accounts

Wholesale, reseller, sourcing and other business services may be governed by separate eligibility rules, pricing, minimum order quantities, payment requirements, return conditions, KYC requirements and written agreements.

Opening a customer account does not automatically create a reseller or business account. Where business-specific terms conflict with these retail Terms, the applicable business agreement or policy will govern the business transaction.

14. Acceptable Use

You must not use the website to:

1. Commit fraud or provide false, misleading or unauthorised information.
2. Interfere with the website, its security, network or normal operation.
3. Introduce malicious code, attempt unauthorised access or test vulnerabilities without written permission.
4. Copy, scrape, reproduce or commercially exploit website content without permission.
5. Impersonate another person or misuse another person’s account or payment method.
6. Submit unlawful, abusive, defamatory, obscene or infringing content.
7. Abuse promotions, reviews, refund processes or cash-on-delivery services.

We may take reasonable steps to prevent or investigate misuse and may cooperate with lawful requests from competent authorities.

15. Reviews and Customer Content

If you submit a review, question, photograph or other content, you confirm that it is accurate, lawful, relevant and does not violate another person’s rights.

You retain ownership of your content but grant SinoVally a non-exclusive, royalty-free right to display, reproduce and use it for website operation, customer support and marketing, subject to applicable privacy law.

SinoVally may moderate or remove content that is unlawful, misleading, irrelevant, abusive, promotional spam or otherwise inconsistent with these Terms.

16. Intellectual Property

The SinoVally name, logo, website design, original text, graphics, photographs, videos, software and other original materials are owned by or licensed to SinoVally and are protected by applicable intellectual-property laws.

You may view and use the website for personal or authorised business purchasing purposes. No content may be copied, modified, republished, sold or commercially exploited without prior written permission, except where permitted by law.

17. Third-Party Services and Links

The website may use or link to third-party payment providers, courier companies, social-media platforms, analytics services or external websites. Those services operate under their own terms and privacy practices.

SinoVally is not responsible for content or services controlled independently by a third party, but we remain responsible for our own obligations under applicable law.

18. Website Availability and Disclaimer

We aim to keep the website accurate, secure and available. However, the website may occasionally be unavailable or contain errors because of maintenance, updates, network disruption, third-party services or circumstances outside our control.

To the extent permitted by law, the website is provided on an “as available” basis. Product performance may vary according to the model, connected device, power source, environment and manner of use. Any product-specific guarantee applies only where expressly stated.

19. Limitation of Liability

To the maximum extent permitted by applicable law, SinoVally will not be liable for indirect, incidental or consequential loss arising from website use, delayed delivery, product misuse, incompatible equipment or events outside our reasonable control.

Where liability cannot legally be excluded, SinoVally’s responsibility will be limited to the remedy required by law or, where legally permitted, the amount paid for the affected product.

Nothing in these Terms excludes liability for fraud, wilful misconduct or any liability that cannot lawfully be excluded.

20. Indemnity

You agree to be responsible for reasonable loss or expense caused by your unlawful use of the website, fraud, deliberate misuse, infringement of another person’s rights or material breach of these Terms. This clause does not apply where the loss was caused by SinoVally’s own breach or negligence.

21. Force Majeure

SinoVally will not be responsible for delay or failure caused by events beyond reasonable control, including natural disaster, extreme weather, epidemic, war, civil unrest, government restriction, transport disruption, labour dispute, power failure, internet outage, supplier interruption or courier disruption.

We will take reasonable steps to reduce the effect of such an event and resume service when practical.

22. Suspension and Termination

We may suspend or terminate access to an account for fraud, security risk, unlawful activity, repeated abuse or a material breach of these Terms. Where appropriate, we may give notice and an opportunity to resolve the issue.

Termination does not affect completed transactions, outstanding payments, warranty obligations or rights that arose before termination.

23. Changes to These Terms

We may update these Terms to reflect changes in law, services, payment methods, business operations or website functionality. The revised version will be published with an updated date.

Changes will apply from the stated effective date and will not unfairly alter an order already accepted, unless required by law or agreed with the customer.

24. Severability and No Waiver

If any part of these Terms is held invalid or unenforceable, the remaining provisions will continue to apply. A delay or failure by SinoVally to enforce a provision does not permanently waive that provision.

25. Governing Law and Dispute Resolution

These Terms are governed by the laws of Bangladesh.

If a dispute arises, the customer should first contact SinoVally and provide the order number and relevant details so both parties can attempt a fair resolution. If the dispute cannot be resolved, either party may pursue any remedy available through the competent authorities or courts of Bangladesh.

26. Contact

For questions about these Terms, orders or customer rights, contact:

SinoVally Customer Support

Website: https://www.sinovally.com

Contact page: https://www.sinovally.com/en/contact

Hotline and WhatsApp: +8801410968053