Frequently Asked Questions

1. Question: What is SinoVally?

Answer: SinoVally is a Bangladesh-based brand that sources quality products from China and delivers them directly to customers with a focus on quality, reliability, and customer satisfaction.

2. Question: What is the SinoVally Reseller Program?

Answer: The SinoVally Reseller Program allows approved resellers to purchase products at special prices and start a business with lower risk. Eligible resellers can also apply for returns, refunds, or product exchanges according to our policy.

3. Question: How can I place an order?

Answer: Select your preferred products, add them to your cart, complete the required information, and confirm your order. Our team will process your order as quickly as possible.

4. Question: How long does delivery take?

Answer: Delivery within Bangladesh usually takes 1 to 5 business days, depending on your location and the courier service.

5. Question: Do I need to record an unboxing video?

Answer: Yes. Please record a continuous unboxing video from the beginning to the end while opening your package. This video is required to verify any claims regarding damaged, missing, or incorrect products.

6. Question: How can I contact customer support?

Answer: You can contact us through our Facebook Page, WhatsApp, email, or Customer Support. Our team will assist you as quickly as possible.

7. Question: What should I do if I receive a defective or damaged product?

Answer: If you receive a defective or damaged product, please contact us as soon as possible. We will provide the necessary support according to our Warranty and Return Policy.