SinoVally Warranty & Return Policy

SinoVally Warranty & Return Policy

1. Product Inspection Upon Delivery

• Please inspect your package as soon as you receive it.

• An unboxing video must be recorded from start to finish without any cuts, edits, or pauses.

• If you notice any visible damage, missing accessories, or any issue with the product, box, or packaging, you must report it to SinoVally Customer Support within 24 hours.

• Claims regarding visible damage made after 24 hours will not be accepted.

2. Replacement Warranty

Replacement warranty is applicable only for manufacturing defects on products that are sold with an official warranty.

The warranty will not cover products that have been damaged due to:

• Physical damage or accidental drops.

• Water or liquid damage.

• Fire, excessive heat, or electrical short circuits.

• Improper use or incorrect connection.

• Unauthorized repair or disassembly.

• Any visible signs of physical damage.

3. Return Policy

Returns will only be accepted under the following conditions:

• Wrong product delivered.

• Dead on Arrival (DOA).

• Major damage caused during shipping.

• The issue can be verified through the unboxing video.

• The product, original box, warranty sticker, and all included accessories must be returned in their original condition.

4. Exchange Policy

• If the same model is available in stock, it will be replaced with the same product.

• If the product is out of stock, SinoVally may offer a product of equal value or provide a refund.

• Replacement is applicable only once for the same issue.

5. Requirements for Warranty Claim

• Original Invoice or Order Number.

• Original product box.

• All original accessories.

• Warranty sticker (if applicable).

• Unboxing video, if required.

6. What Is Not Covered Under Warranty

• Normal wear and tear, scratches, or cosmetic marks.

• Minor color variations.

• Software update-related issues.

• Performance differences caused by device compatibility.

• Damage caused by using incorrect voltage or low-quality chargers or adapters.

• Damage caused by misuse or negligence.

7. Refund Policy

• Refunds will only be provided with approval from SinoVally.

• Approved refunds will be processed within 7 to 10 business days.

8. Important Information

• Please verify the product specifications before placing your order.

• Ensure the product is compatible with your device before use.

• SinoVally is not responsible for damage caused by low-quality chargers, adapters, or cables.

• Customers are requested to allow reasonable time for the warranty claim process.

9. Courier Delivery Policy

• Any issue with a courier-delivered product must be reported within 24 hours of receiving the parcel.

• Claims for shipping damage or DOA without a complete unboxing video will not be accepted.

10. Our Commitment

At SinoVally, we are committed to building long-term trust with our customers, not just selling products.

If a genuine manufacturing defect is found, we will make every effort to provide a fast, fair, and reliable solution.